We're here to help
Support & contact
Write to us about subscriptions and access keys, activating your workspace, tax-year renewals, or anything you've hit while preparing a return.
The fastest way to reach the team:
support@activedge.ngWhen writing about a return, include the company name, the tax year, and roughly where in the workspace you were — it helps us find the issue quickly.
Subscriptions & access keys
To subscribe for a tax year, or to renew and add another year to an existing account, email us with:
- · Your firm or company name
- · Account type — practice firm or company
- · The plan you're interested in
- · The tax year(s) you want access to
We'll issue your access key by return. See plans
Security notes
Never send access codes or API keys by public channels. Our team will never ask for your password or access code. Sessions close automatically after 30 minutes of inactivity, and sign-ins are recorded in your workspace's audit trail.